If you have ordered but have not received any email or tracking link. Please check your SPAM folder. If there is nothing in your spam please contact support@life-vac.eu or use our the contact form.

You can easily track your package by checking your tracking email or by going to this page and type in your order number and email.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Note: The masks need to be in their original unopened packaging.

To start a return, you can contact us at support@life-vac.eu. If your return is accepted, we’ll send you the return address, as well as instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Yes, LifeVac can proudly say it is the only airway clearance device or suction device with independent medical testing, peer-reviewed medical publications and medical abstracts proving safety, effectiveness and lives saved.

LifeVac is single-use but if have used LifeVac to save a life we will replace it free of charge.